How do setup Epson TM-U220B printer with Lightspeed POS?

Published by - Mahesh Gupta on August 28, 2024     Support

To set up an Epson TM-U220B printer with Lightspeed (a popular POS system), you’ll need to follow these steps:

1. Unbox and Connect the Printer

• Power Connection: Plug the power adapter into the printer and connect it to a power outlet.

• Connect to Lightspeed POS:
  • Ethernet Connection: Plug the Ethernet cable into the printer and the other end into your router or switch.
  • USB Connection: If your model uses a USB connection, plug the USB cable into the printer and connect it to your computer or POS device.

2. Configure the Printer

• Set Printer DIP Switches (if needed):
  • The DIP switches are used to configure the printer’s settings like baud rate, cut sheet, or character length. Refer to the printer manual for the correct configuration. Typically, you won’t need to adjust these if your printer is new.

3. Install Epson Printer Driver

• Download the Driver:
  • Go to the Epson Support website and search for the TM-U220B driver.
  • Download and install the appropriate driver for your operating system.

4. Add the Printer in Lightspeed POS

• Log in to Lightspeed:
  • Open your Lightspeed Retail account.
• Navigate to the Printer Settings:
  • Go to Settings → Printer Setup.
• Add a New Printer:
  • Click on Add a printer.
  • Select the Epson TM-U220B from the list of supported printers.
  • If using Ethernet, enter the printer’s IP address. If using USB, select the USB port.

5. Test the Printer

• After adding the printer, you should see it listed under your available printers in Lightspeed.
• Print a test receipt to ensure everything is working correctly.

6. Configure Receipt Layout (Optional)

• You can customize the receipt layout within Lightspeed by going to Settings → Receipt Setup.
• Adjust the settings to fit your business needs.

Troubleshooting Tips:

• Ensure Printer is On: Double-check that the printer is powered on and all connections are secure.
• Correct IP Address: If using Ethernet, ensure that the printer’s IP address is correct and on the same network as your POS system.
• Driver Installation: Make sure that the correct printer driver is installed and updated.
• Paper & Ribbon: Ensure that the paper and ribbon are installed correctly in the printer.

This setup process should get your Epson TM-U220B printer working with Lightspeed. If you encounter any issues, checking Lightspeed’s support documentation or contacting their support team might help resolve specific problems.